They are still closing down the ability to purchase videos from Google Video, but they are admitting that the way they where going to close it down was incorrectly done.
We planned to give these users a full refund or more. And because we weren’t sure if we had all the correct addresses, latest credit card information, and other billing challenges, we thought offering the refund in the form of Google Checkout credits would entail fewer steps and offer a better user experience. We should have anticipated that some users would see a Checkout credit as nothing more than an extra step of a different (and annoyingly self-serving) kind. Our bad. Here’s how we’re hoping to fix things:
- We’re giving a full refund — as a credit card refund — to everyone who ever bought a video. We’ll need you to make sure we have your most recent credit card information, but once we know where to send the money, you’ll get it.
- You can still keep the Google Checkout credit that you’ve received already. Think of it as an additional ‘we’re sorry we goofed’ credit.
- We’re going to continue to support playing your videos for another six months. We won’t be offering the ability to buy additional videos, but what you’ve already downloaded will remain playable on your computer.
I haven’t seen Google admit they’re wrong often. But I still think they are wrong in one area. They should offer to unlock the time limit on the show bought, and just allow people to be able to keep watching them.
I wonder why they are locking them down. Is it a case that each time the video is watched it reported back to servers that Google wants to shut down?
Tags: Google, Interesting, Video
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